NHAI Asks Paytm FASTag Users To Switch to Another Bank Before March 15

The National Highways Authority of India (NHAI) has advised Paytm FASTag users to switch to FASTag from other banks on Wednesday, March 13, 2024. NHAI has asked the users to do so before Friday, March 15, 2024, to avoid any further inconvenience at toll plazas and ensure a seamless travel experience.

Paytm FASTag users won’t be able to recharge or top-up their balances due to the restrictions imposed by the Reserve Bank of India on Paytm Payments Bank. However, they can still use their existing balances for toll payments before the given date. Users are advised to contact their respective banks or refer to the FAQs available on the IHMCL website for any inquiries or assistance concerning Paytm Fastag users.

The highway authority earlier released an updated list of banks and financial companies that are authorised to issue FASTags, which did not include Paytm Payments Bank. Axis Bank Ltd., Airtel Payments Bank, Bandhan Bank, Bank of Baroda, Canara Bank, HDFC Bank, ICICI Bank, IDFC First Bank, IndusInd Bank, Kotak Mahindra Bank, Punjab National Bank, State Bank of India, and Yes Bank are among the 39 organisations that have been added to the updated list. The update’s goals are to provide car owners with additional choices and make the switch to the electronic toll collection system easier.

NHAI has highlighted the measures one should adopt to travel hassle-free on the national highways across the country. Existing Paytm FASTag holders are advised to get a refund of their security deposit from the company by contacting their customer service, permanently removing the FASTag, and following the closure process. It also includes the removal of the FASTag from the vehicle’s windscreen and uploading a photo on the Paytm app.